Frequently Asked Questions

WHAT IS THIS?

Train Escape is a live escape room game located inside of remodeled train cars. If you have ever played clue its similar, but in real life. You are locked in a room with friends, family or work colleagues for an hour and have to solve a series of puzzles and mysteries to escape. You will have to search high and low for clues and work together if you want to escape. Our games create a uniquly fun team buiding challenge where you can showcase your critical thinking and problem solving skills.. Each game is a true test of your brain's power. 

HOW HARD IS THE GAME?

Challenging? Hard? Fun? Absolutely! Common sense goes a lot further than intelligence. You do not need any special ‘skills’ to get out of the room. The puzzles require a basic level of English Reading and Comprehension as well as Elementary Mathmatics in order to complete. Each room has a difficulty rating out of 5. Could we tell you more? Yes, but we wouldn’t want to spoil the experience.

ACCESSIBILITY AND SPECIAL REQUIREMENTS

Very few aspects of the game require physical movements, but we do advise that at least one member of the teams does not have mobility problems. No clues require the ability to hear but a sound will be made on occasions to alert people to clues so it is advisable to have one member of the team who can hear. The majority of clues and puzzles are visual ones. We are always willing to make special accomidations, if needed. We want to provide everyone the opportunity to enjoy these games as muh as we do! 

WHAT AGES CAN PLAY?

The complexity and difficulty of escaping the room is geared toward participants 15 years of age and older. However, tickets can be purchased for children 8-14 as long as are accompanied by a paying adult.

I’M CLAUSTROPHOBIC, CAN I PLAY?

Yes, you can. Each of our rooms provide enough space for 6 or more adults to move about freely. None of our rooms will require you to be in an enclosed space at any point, so you have no excuse now. Come and check us out! Also, each is designed to allow you to leave and reenter the room at any point.

HOW EARLY SHOULD I SHOW UP?

Please arrive 15 minutes prior to your reservation. The room administrator will wait as long as possible for all participants to arrive, but eventually the clock will have to begin. Late team members may join the live room upon arrival.

CAN I USE MY PHONE?

Cell phone use is restricted and also not needed while playing the game. Everything you need to escape can be found in the room. Everyone who enters the room will be asked to place their personal items in a basket located in the same room so that you will never be separated from your personal items. We ask that no photos be taken of our rooms to keep the experience a surprise for new players.

WILL I BE PLAYING WITH SOMEONE I DON'T KNOW?

The only way to ensure your group will have the whole room is to purchase all tickets for that time. We do book our rooms to capacity, so if you book fewer than the rooms capacity, there is a possibility other players might join you—it is a lot of fun to work with others who have different perspectives, and it is a great way to meet people.

ARE TICKETS REFUNDABLE?

You can change your reservations up to 48 hours before your scheduled time by contacting us by phone or email. There are no changes or cancellations within 48 hours. There are NO refunds or reducing the numbers of players after booking so make sure you plan your team. In rare circumstances we can issue a voucher credit to your customer account for future use.

WHAT IF I AM LATE TO MY SESSION?

While you'll still be admitted, we encourage teams to show up a bit early.

WHAT IF WE HAVE A GROUP LARGER THAN YOU CAN FIT IN ONE ROOM?

You'll have to divide yourselves into groups and book multiple rooms, you must purchase the appropriate amount of sessions. It's perfect for competition!

Please contact if you have any further questions.